Are all jobs simple? May be few jobs. But majority of the jobs are not so simple though they seems to be simple. There are lot many things beyond the job descriptions. There are complex situations, you need to deal with.
“You may have to handle the ambiguity in the organization.” I was told in my earlier organization while the interview. I knew that life is not always simple. There may be lot of confusion in the mind of people and even I may have to deal with such confusion. I also may have to deal with this with right attitude. Off course, my learning happened while handling all this confusion and ambiguity. I got opportunities to develop long term systems.
You will encounter with lot of situations in which something has more than one possible meaning and may therefore cause confusion. Ambiguity is the unwritten capability on all job specifications.
Your job is to find out the best meaning and perform. There may be lot of reasons for having the ambiguity. Perhaps intervention of people across the hierarchy may be one the reasons. Sometimes top management may not aware, but legacy itself have certain meanings.
We tend to look the solutions in only black and white context. We forget that there are different shades in the culture of organizations. These different shades are basically ambiguities. If these shades are not handled properly, there are lot of confusion. This confusion give different perception. Employees interpret this as per their convenience. They find meaning in systems, behavior and situation and try to deal with that. Sometimes people survive, but if you don’t deal with that you are dead.
The team manager should have a key skill at taking ambiguous situations and identifying what it takes to make them less ambiguous for both the manager and the team. Any team exists precisely for this reason– to take inputs and create something better, or in other words, make something ambiguous less ambiguous.
|Ask above questions when you are in ambiguous situation.|
Instead of dealing with the ambiguity, it is always better to reduce the same by:-
- Clear communication,
- Clear Goals and clear expectations on performance standards,
- Clear behavioural expectations, be fair and don’t give undue weightage only one behavior,
- Make things simple,
- Be transparent,
- Define the process, don’t go by assumptions,
- Get feedback on time to time.
“There is no greater impediment to the advancement of knowledge than the ambiguity of words.” Thomas Reid